Refund policy
📦 Returns
Easy, Hassle-Free Returns
We want you to be completely satisfied with your purchase. If for any reason you aren’t happy with your order, you can return eligible items to us within 14 days of delivery for a refund or exchange.
🔁 What Can Be Returned
To be eligible for a return:
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Items must be in original condition
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Items must include original packaging
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Accessories must be unused and undamaged
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Proof of purchase is required
🛠 How to Make a Return
Follow these simple steps to return your order:
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Please send an email to info@thematchacompany.uk with the subject line 'Refund: Order Number'
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Please write your reason for return and send images of the products your returning
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Pack items securely, we will confirm the return address over email
- All return cost will be taken out of the refunded amount
💰 Refunds & Processing
Once we receive and inspect your return:
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Refunds will be issued to your original method of payment
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Processing usually takes 5–7 business days
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You’ll be notified by email when your return is received and processed
❓ Need Help?
If you have any questions about the returns process or need assistance:
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Email us at info@thematchacompany.uk
🧾 Important Notes
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Returns must be made within 14 days of delivery
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Items that do not meet our return policy criteria may be refused or incur a restocking fee